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                    產品售后服務政策
                    外研通產品售后服務政策

                    為了規范“外研通”點讀筆在全國范圍內的售后服務,以實現“外研通”點讀筆產品“規范、快捷”的售后承諾,外語教學與研究出版社數碼產品發展中心特制定本條例,以保障“外研通”點讀筆各項售后服務的正常進行。

                    1、在保修期內,正常使用本產品而發生故障,持保修卡和有效購買憑證可在外研通全國各地售后服務中心享受以下保修服務: 
                    1.1、15天內:產品外觀無損,產品主體出現功能質量問題,完全免費更換新品服務。顧客在購買點讀筆15天內如出現質量問題,由該地簽約代理商及售后服務中心負責為顧客免費更換新品,直接以同型號新品調換故障產品。
                    1.2、1年內:產品主體出現功能質量問題,無明顯人為損壞,免收維修費。由該地簽約代理商及售后服務中心負責為顧客提供以備用品更換服務。

                    2、在保修期內,顧客需要出示有效的保修卡或者發票,如無有效憑證或者筆身序列號缺失,將被收取維修費用及由此產生的物流費用。
                    2.1、經銷商必須在保修卡上蓋印經銷商公章或填寫經銷商地址、聯系方式、購買日期(如無購買日期,保修期將以出廠時間計算)。
                    2.2、經銷商需指導客戶如實、完整地填寫保修卡。

                    3、屬于保修的器件指點讀筆產品主體,點讀筆產品主體之外的其他配件 (如TF卡、耳機、數據線等)不屬保修范圍。

                    4、產品出現以下情況,實行付費維修:
                    4.1、由于人為造成產品的外殼及內部器件損壞;
                    4.2、筆身無產品序列號或產品序列號不完整;
                    4.3、由于錯誤操作、意外事件、輸入不合適電壓、液體滲入、商業性用途使用等情況造成產品外觀損傷、內部器件損壞造成的故障;
                    4.4、由于擅自拆封修理或更改產品內部的零部件所造成的故障和損壞;
                    4.5、超過免費保修期,將被收取由此產生的相應費用(維修費、材料費、物流費等),不在此范圍內的收費項目依照實際情況而定,維修服務費的標準請咨詢該地指定的售后服務中心。

                    5、產品承保中的語音文件、軟件升級:
                    用戶可以登陸“外研通”官方網站(www.nyxwqczl.com)免費下載相應的點讀書語音文件或點讀筆升級軟件,也可到當地的指定經銷商或售后服務中心進行語音內容免費下載和升級。

                    6. 400服務電話—400 8989 008: 
                    各地簽約代理商即是該地指定的售后服務中心,負責受理該地區的售后服務。外研通點讀筆咨詢服務電話400 8989 008僅向顧客提供咨詢服務,不直接受理個人維修、更換服務。


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